Refund Policy – RentPrinterPro

At RentPrinterPro, we are dedicated to ensuring a seamless rental experience. If you are unsatisfied with your rental, our refund policy provides clear guidelines on eligibility and the process for requesting refunds. Please review the details below carefully.

Eligibility for Refunds

Refunds may be granted under the following conditions:

1. Faulty or Damaged Equipment: If the printer or equipment you receive is non-functional, damaged, or incomplete upon delivery.

2. Service Issues: If we fail to deliver the equipment on the agreed date or location due to an error on our part.

3. Early Cancellation: If you cancel your rental before shipment, you may qualify for a full or partial refund (see cancellation policy below).

Refunds are not available for:

• Normal wear and tear during use.

• Damage resulting from misuse, negligence, or improper handling.

• Late cancellations (see cancellation policy).

Refund Process

1. Report the Issue: Notify us promptly if there is a problem.

   • Contact us at support@rentprinterpro.com within 48 hours of receiving the equipment.

   
   

2. Return the Equipment: If a return is required, we will provide instructions for shipping the equipment back. Ensure all original components are included.

3. Inspection: Once we receive the returned equipment, it will be inspected to determine the issue.

4. Refund Issuance: Approved refunds will be processed within 5-7 business days to your original payment method.

Cancellation Policy

• Before Shipment: Full refunds are available for cancellations made at least 24 hours before the scheduled shipment date.

• After Shipment: Cancellations are not eligible for refunds once the equipment has been shipped.

Return Shipping Information

Customers are responsible for return shipping costs unless the refund request is due to:

• Faulty or damaged equipment.

• Errors caused by RentPrinterPro.

We recommend using a reliable shipping carrier with tracking services to ensure the equipment's safe return.

Return Address

Please send returns to the following address:
RentPrinterPro Returns Department
West Bldg 310 Greene St,
New York, NY 10003,
United States
Include your rental agreement or reference number in the package for faster processing.

Contact Us

For questions about our refund policy or additional support, reach out to our customer service team:

• Email: support@rentprinterpro.com

Thank you for choosing RentPrinterPro. We are committed to resolving any issues swiftly and ensuring a positive rental experience.